Not in love with your new purchase? Can we exchange it for a new item?

If you still aren’t convinced, let’s figure out how to get something that will make your heart sing.

When you return an order, you have a few compensation options to choose from:

  • Replacement Order- We replace your original order and send you new confirmation and shipping information.
  • Voucher- We email you a credit code with the same value as your original order, which you can put to a new Winters Industries purchase.
  • Full Refund- We return the amount to your original payment method (Paypal, Amazon, Credit Card) once original product has been returned back to our warehouse.
  • Shipping is not refunded unless there was an issue with the order caused by Winters Industries. 

If you have your email address and order number ready, you can submit your return by clicking through this button and filling out the form.

Remember, once you receive your item, you have 30 days to submit a return.